FAQ

Here are short answers to the questions we receive most often. If you can't find your answer, message us on WhatsApp: 0535566614.

About Gioielleria

What is Gioielleria?

Gioielleria (جوليرا) is a 925 sterling silver jewelry store in Riyadh, with a branch in Al Sulaimaniyah on Tahlia Street. We offer silver jewelry sets, earrings, bracelets, pendants and rings, as well as men's prayer beads, women's and men's watches and perfumes, with delivery across Saudi Arabia and the GCC.

How do you spell and pronounce Gioielleria?

Gioielleria is an Italian word meaning "jewelry shop". In Arabic we write it «جوليرا», and you may also see it spelled Gioelleria or Gioileria; all refer to our store. Our social media accounts are @gioielleriaksa and our website is gioielleria.app.

Where is the Gioielleria store in Riyadh?

In Riyadh, Al Sulaimaniyah district, Prince Mohammed bin Abdulaziz Street (Tahlia Street). You are welcome to visit us to see and try the pieces before buying.

How can I contact Gioielleria?

Message us on WhatsApp or call 0535566614, or reach us on Instagram, Snapchat, TikTok and X at @gioielleriaksa.

Silver and Quality

Is Gioielleria jewelry genuine 925 silver?

Yes. Our silver pieces are 925 sterling silver, meaning 92.5% of the metal is pure silver and the rest are metals that add strength. The purity is stated in each product description.

What does 925 silver mean?

925 means that every 1,000 parts of the metal contain 925 parts of pure silver. This is the international standard for sterling silver, combining the shine of silver with durability for everyday wear.

Does 925 silver change color over time?

Silver may develop a light dark layer over time due to humidity, perfume and air. This is normal for genuine silver and disappears with polishing.

Does 925 silver cause allergies?

925 silver suits most skin types; allergies usually come from the nickel found in some cheaper metals.

Orders and Payment

What payment methods are available?

Mada, credit cards, Apple Pay, STC Pay, Tabby or Tamara installments and cash on delivery. The methods available for your order are shown on the checkout page.

Can I pay in installments?

Yes, with Tabby or Tamara. You can split your order into payments according to each provider's terms.

Do prices include VAT?

Yes, prices shown in the store include VAT.

Can I send an order as a gift to someone else?

Yes. Enter the recipient's address at checkout, and you can write your gift message in the order notes.

Shipping and Delivery

Do you deliver to all cities in Saudi Arabia and the GCC?

Yes, we deliver to all regions of Saudi Arabia and to the GCC countries. Delivery fees are shown on the checkout page before payment.

How long does delivery take?

Orders are usually prepared within 1 to 3 business days. They then arrive within about 48 hours in Riyadh and 2 to 5 business days outside Riyadh; remote areas may take longer.

Can I track my order?

Yes. Once your order ships you will receive a tracking number, and you can follow your order from your store account or the shipping company's website.

What if my shipment arrives damaged?

Contact us within 48 hours of receiving it, and we will work with the shipping company to replace the product or resend it.

Exchanges and Returns

What is your exchange and return policy?

You can request an exchange or return within 7 days of receiving your order, provided the piece is in its original condition and unused. The customer pays the shipping cost for exchanges and returns unless the product is defective or we made an error. Full details are on the Return and Exchange Policy page.

How do I start an exchange?

Message us on WhatsApp at 0535566614 with your order number and a photo of the piece, and we will guide you through the steps.

Sizes and Care

How do I find my ring size?

Wrap a string around your finger, mark where the ends meet, measure the length in millimetres and send it to us on WhatsApp, and we will find the right size for you. Or visit our store and we will measure it for you.

Are rings available in more than one size?

Sizes vary by model; the size option appears on the product page when available.

How do I clean silver jewelry at home?

Wipe it with a soft cloth. For a deeper clean, use warm water with a drop of mild soap and a soft brush, then dry completely before storing. Avoid chlorine and harsh chemicals.

Can I shower or swim with silver jewelry?

It is best to remove it before showering, swimming or exercising, as water, chlorine and sweat speed up discoloration.

Watches, Prayer Beads and Perfumes

Do you sell watches and perfumes?

Yes. Alongside silver jewelry, we offer women's and men's watches, men's prayer beads and selected perfumes.

Are the watches water resistant?

Water resistance varies by model. Message us on WhatsApp with the model number shown on the product page and we will send you the specifications.

Do jewelry and watches make good gifts?

Yes. Silver sets, bracelets and pendants are among the most popular gifts for a wife, mother, bride or graduate, while prayer beads and watches are among the best gifts for men.