Shipping and Delivery Policy

Shipping and Delivery Policy – Gioielleria

At Gioielleria, we are committed to providing our valued customers with a smooth and comfortable shopping experience, and we ship our products with the highest standards of accuracy and safety. This policy explains how shipping and delivery are handled to ensure your complete satisfaction.

1. Shipping Methods

We offer several shipping options to provide flexible methods that suit all our customers' needs. The available shipping companies are shown at checkout.

2. Shipping Fees

  • Shipping fees: vary depending on the shipping companies available on the website.
  • In some cases, free shipping may be offered as part of special promotions or for orders above a certain amount; this will be clearly shown on the checkout page.

3. Shipping and Delivery Times

  • Processing time: orders are usually processed within 1–3 business days of receiving the order.
  • Delivery time: within Riyadh, within 48 hours; outside Riyadh, 2–5 business days.
  • Delays: if any unexpected shipping delay occurs, we will notify you as soon as possible and work hard to deliver your order quickly.

4. Delivery within Saudi Arabia

  • Main cities: including Jeddah, Makkah, Dammam and Madinah. Products are usually delivered to these cities within the delivery times above.
  • Other cities and villages: delivery to some remote or rural areas may take longer.

5. Shipping Address Verification

Customers must make sure the shipping address is entered correctly and accurately. Any delay or delivery problem caused by an incorrect or incomplete address is the customer's responsibility.

6. Shipment Tracking

Once your order is shipped, we will send you an email with your tracking number, which you can use to track your order on the shipping company's website.

7. Lost or Damaged Shipments

  • If a shipment is lost or arrives damaged, the customer must contact us within 48 hours of receiving it.
  • We will work with the shipping company to find a suitable solution, whether replacing the product or resending the shipment.

8. Shipping Changes

If you wish to change the shipping address or shipping method after confirming your order, please contact us as soon as possible. We may not be able to make changes if the order has already been shipped.

9. Delivery Issues

If you cannot receive the shipment on time, or delivery fails because you were unavailable or the address was incorrect, the product will be returned to us and you will need to pay additional fees for reshipping.

For any questions, contact us on WhatsApp: 0535566614.