Terms of Use and Privacy Policy

Introduction to the Terms of Use

Welcome to our online store. Below are the terms and conditions governing your use of this store and all legal effects arising from your use of the store's services through this electronic platform. Any person who uses the store, whether as a customer of a service or product or otherwise, thereby agrees to and accepts all articles and provisions of this agreement while having full legal capacity under Sharia and applicable law, and confirms their commitment to its rules. This agreement applies to all types of dealings between the customer and the store, and becomes effective once you accept it and begin registering with the store, in accordance with Article 10 of the Saudi Electronic Transactions Law.

Article 1 – Introduction and Definitions

The introduction above is an integral part of this agreement. The key terms used in this agreement are defined as follows:

The Store: includes all forms of the store online, whether a mobile application, a website or a physical shop.
The Customer: the person who engages in e-commerce in order to obtain the products or services offered by the store through its electronic platform.
The Agreement: the terms and conditions of this agreement, which govern and regulate the relationship between its parties.

Article 2 – Customer's Legal Capacity

The customer confirms that they have full legal capacity under Sharia and applicable law to deal with the store, or that they are at least eighteen (18) years old.
The customer agrees that, if they breach this article, they bear the consequences of such breach towards third parties.

Article 3 – Nature of the Commitment

The store's commitment to customers is to provide the service or product.
The store may provide other services, such as after-sales services or other related services, depending on the nature and type of the service or product requested by the customer.

Article 4 – Terms of Use

The customer agrees to use the store's electronic platform in accordance with public morals and the laws in force in the Kingdom of Saudi Arabia.
When purchasing a service or product from this store, the customer agrees not to use it in a way that violates public morals or the laws in force in the Kingdom of Saudi Arabia.

Article 5 – Accounts and Registration Obligations

When applying for membership in this store as a user, you must provide certain information and choose a username and a confidential password to access the store's services. By doing so, you agree that:

You are responsible for keeping your account information and password confidential, and you agree to notify the store immediately of any unauthorized use of your account or any other breach of your confidential information.
The store shall in no event be liable for any direct or indirect, moral or material loss you may suffer as a result of disclosure of your username or password.
You will use your account or membership yourself and are fully responsible for it. If anyone else uses it, this is presumed to mean that you authorized them to use the store in your name and on your behalf.
You will use the store seriously and honestly.
You will provide true, accurate, current, complete and lawful information about yourself as required during registration, and update your details whenever they change or when needed.
Our store is committed to handling your personal information and contact details with complete confidentiality.
If the store finds that you have provided information that is untrue, inaccurate, outdated, incomplete, unlawful or in breach of these terms, the store has the right to suspend, freeze or cancel your membership and account on the platform, without prejudice to the store's other rights and lawful means of recovering its rights and protecting other customers.
If you fail to comply with any of the above, the store management has the right to suspend or cancel your membership or block you from accessing the store's services again.

Article 6 – Electronic Communications and Official Contact Channels

The parties agree that communication takes place via the email address registered on the platform.
The customer agrees that all agreements, notices, data and other communications provided electronically have the same effect as their written equivalents and constitute independent evidence meeting legal and Sharia requirements.
The customer agrees that the store may contact them and notify them of any provisions relating to this agreement or to their dealings with the store by sending general messages to all customers or to specific users.

Article 7 – Amendments to the Terms of Use and Fees

If any article or clause of this agreement is cancelled or becomes unenforceable, this does not affect the validity of the remaining articles, clauses and provisions, which remain in force until further notice from the store management.
This agreement, as amended from time to time as needed, constitutes the working mechanism, understanding and agreement between the customer and the store.
The store may charge fees to some customers depending on the offers, products or services they request, or on fees or taxes imposed by the state on the nature of the product or service.
The store reserves the right to add, increase, reduce or deduct any fees or expenses under the articles and provisions of these terms, for any customer regardless of the reason for their registration.

Article 8 – Payment Services

Through its partners, the store provides a payment system that may be completed fully online using the payment options available in the store, or through any other payment method the store offers from time to time.
The store sets the price of the service or product it offers in line with the recognized market value.
The store provides invoices, receipts and delivery notes for all amounts arising in the store, and provides the customer with an invoice for their purchase.
The store maintains recognized accounting standards in its online store, in application of this agreement and in view of the legal, economic, commercial and regulatory interests involved.

Article 9 – Intellectual Property

The store's intellectual property rights are fully owned by the store, whether owned before or after the establishment of this electronic platform.
The customer respects the store's intellectual property rights, including the store's name and its words, logos and other symbols, whether belonging to the store or displayed on it. All rights associated with the store's name are its fully owned intellectual property.

Article 10 – Store Responsibility

The store conducts its business through this electronic platform lawfully and in accordance with the laws in force in the Kingdom of Saudi Arabia and the provisions of this agreement.
The store is not liable for any claims arising from errors or negligence, whether direct, indirect or incidental, caused by the customer or by a third party such as shipping companies.
Gioielleria, its staff, owners and representatives undertake that the product or service is sound, lawful and authorized under the laws and regulations of the Kingdom of Saudi Arabia, and used for lawful purposes.

Article 11 – Restriction of Access or Membership

The store may suspend or cancel a customer's membership, or restrict their access to the platform's services, at any time, without notice, for any reason and without limitation.

Article 12 – Governing Law

These terms of use are governed by and drafted in accordance with the laws, regulations and legislation in force in the Kingdom of Saudi Arabia, and are fully subject to the regulations applied by the authorities in the Kingdom of Saudi Arabia.

Article 13 – General Provisions

If any article or clause of these terms of use is cancelled or becomes unenforceable, this does not affect the validity of the remaining articles, clauses and provisions, which remain in force until further notice from the store management.

These terms of use, as amended from time to time as needed, constitute the terms of use, working mechanism, understanding, agreement and contract between the store and the customer. Both parties agree to take the following into account:

Arabic is the governing language for interpreting the provisions of this agreement or when translating it into another language.
All prices displayed for the store's services or products may change from time to time.
Promotional or marketing offers the store may publish are temporary, and the store has the right to modify or stop them at any time.
The parties shall deal with each other in a manner that does not violate Sharia rules or the laws and regulations relevant to dealings between the store and the customer.
These terms of use may only be cancelled by a decision issued by the store management.