Return and Exchange Policy

Exchange Policy

  1. Without prejudice to contractual and statutory warranty provisions, customers may exchange a product within seven (7) days of receiving it. Exchanges are not accepted after seven days.
  2. To be exchanged, the product must be in its original condition and must not have been used. The store may inspect the product before exchanging it. The customer pays the shipping cost for exchanges; for international exchanges, the customer bears all shipping costs and delivery to the courier. If the product is defective or the wrong item was sent, the customer will be compensated.

Products cannot be exchanged in the following cases:

  1. Products made to order or to the customer's specifications, unless defective or not matching the specifications.
  2. Used video tapes, discs, CDs or software.
  3. Newspapers, magazines, publications, books or other written works.
  4. Products damaged due to misuse by the customer.
  5. Contracts for accommodation, transport or catering services.
  6. Downloadable software purchased online.

Return Policy

  1. Without prejudice to contractual and statutory warranty provisions, customers may cancel the order and return the product within seven (7) days of receiving it. Returns are not accepted after seven days.
  2. To be returned, the product must be in its original condition and must not have been used. The store may inspect the product before accepting the return.
  3. The customer bears the costs of the return; for international returns, the customer bears all shipping costs and delivery to the courier. If the product is defective or the wrong item was sent, the customer will be compensated.

Products cannot be returned in the following cases:

  1. Products made to order or to the customer's specifications, unless defective or not matching the specifications.
  2. Used video tapes, discs, CDs or software.
  3. Newspapers, magazines, publications, books or other written works.
  4. Products damaged due to misuse by the customer.
  5. Contracts for accommodation, transport or catering services.
  6. Downloadable software purchased online.

For any questions, contact us on WhatsApp: 0535566614.